Orders placed through the andodesign.com.au website form a legally binding contract between the buyer and seller of And O Design products.
Minimum $400 total amount (inc. G.S.T.) is required for first domestic and international orders.
For your first order, full payment is required within 7 days after receiving the electronic invoice.
Approximate lead time from receipt of order to delivery of goods is 3-4 weeks. We reserve the right to extend the lead time in special situations.
Payment is due within 30 days of date of invoice. A further 30 day extension may be accepted upon request. Late payment over 60 days may incur credit interest or a penalty (50% payment up front for your next order).
Nature of handmade and materials:
All pieces are hand made, hand-drawn and hand-painted. Slight size, colour and design variations may occur.
All the marble pieces are made from actual marble clay and not transfer. Each piece will be unique and none of them will be the same.
All the jump rings and finished chains are made of 100% sterling silver. All the gold tone findings are 14K gold filled.
All the cords are made from cotton and wax coated. Necklaces will come with brass beads or porcelain beads (styles may vary from batch to batch).
Repairs on defective items:
No refunds, returns or change of mind (excluding faults or defects).
All defective items can be repaired or replaced depending on the condition of the original pieces.
All customers are welcome to contact the manufacturer directly via email.
Some of the jewellery findings such as hoops and chains can be replaced at additional costs such as material costs, repair costs and shipping costs. These will be covered by customers.
And O Design can not be responsible for any loss of jewelries worn by customers.